We hope to offer a swift and professional Shipping service.The costs and methods are explained below.
Shipping within the UK
Second class post : This is our standard service and can take 3-5 working days but is usually quicker. If you order before 14.30 we will be able to ship the same day (excluding weekends). Orders placed after 14.30 will be shipped the next working day. No tracking information is available on this service. This service has a flat fee of £2.50
First class post : This is our premium service for customers who require the items faster. It takes 1 to 2 working days and this is usually honoured outside of busy periods. If you order before 14.30 we will be able to ship the same day ( excluding weekends). Orders placed after 14.30 will be shipped the next working day.
If you require any specialist service e.g before Next Day etc please email firstname.lastname@example.org and we will try to meet your requirements. This service has a flat fee of £2.99
Free Shipping : Free standard service shipping with all orders placed over £29 If you have any need to receive your parcel quicker than our standard service please email email@example.com and we will try to meet your requirements.
EU Countries and some European countries outside the EU :
*** ATTENTION TO EU CUSTOMERS ***
Due to a number of issues related to Brexit we have temporarily suspended our EU orders. This will give us time to work through the legislation, cosmetic safety regulations and new tax laws. We do apologize for this but combined with Covid implications it has made trade unfeasible. We can send to any UK address for pick up or forwarding.
We use the Standard Airmail service from Royal Mail. This usually takes 3-7 working days. Orders placed with us before 14.30 GMT will be shipped the same day ( excludes weekends) . If orders are placed after 14.30 GMT then they are shipped the following working day. This option is not tracked. If you wish to have a different service please contact us at firstname.lastname@example.org. Please be aware if you qualify for free shipping to select the correct shipping method at checkout as the cost can not be refunded after it has shipped. This service has a flat fee of £3.99
EU FREE SHIPPING: Same service for orders over £39
The Rest of the World : We use the Standard Airmail service from Royal Mail. This service will take 7-14 working days. If your order is placed before 14.30 GMT it will be shipped the same day ( excludes weekends ). If placed after 14.30 GMT then your order will be shipped the following day. This is not a tracked service. If you have any special service requirements please email email@example.com. This service has a flat fee of £4.99
The Rest of the World FREE SHIPPING : Same service for orders over £49
All of the above are guidelines . Because there is a third party involved some delays are beyond our control eg excessive workload on the Royal Mail system during busier periods for example Christmas and also industrial action etc.
Please also note that we make every effort to keep a good level of back up stock but if for any reason we over sell due to our multi platform sales you will experience a delay no longer than 5 working days. this purely down to the fact we handmake our product. In reality this rarely happens and our turnaround time is usually a lot quicker.
*** COVID-19: IN ADDITION TO THE ABOVE PLEASE BE AWARE THAT MANY COUNTRIES HAVE VERY STRICT CUSTOMS CHECKS DUE TO THE COVID EPIDEMIC FOR ALL THE RIGHT REASONS. PLEASE ALSO FACTOR THIS IN BEFORE ORDERING. THIS IS BEYOND OUR CONTROL BUT IT IS ONLY COURTEOUS AND FAIR TO ADVISE YOU ABOUT THIS.